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How to Create and Manage Auto Responders

📚 Campaign Builder

How to Create and Manage Auto Responders

Auto responders are delayed follow-up emails that are sent to subscribers after they join a campaign.

Use auto responders when you want to send automatic emails after someone subscribes.

What Auto Responders Do

When a visitor subscribes to a campaign, Campaign Builder / Sky Campaigns can queue active auto responders linked to that campaign.

Each auto responder is sent after its selected delay time.

For example, you can create:

  • A follow-up email after 1 day.
  • A second email after 3 days.
  • A final email after 7 days.

Where to Find Auto Responders

To manage auto responders:

  1. Log in to your WordPress admin dashboard.
  2. Go to Campaigns > Auto Responders.
  3. Create a new auto responder or edit an existing one.

Auto Responder Settings

Each auto responder can include:

  • Campaign.
  • Internal name.
  • Subject.
  • Body.
  • Delay days.
  • Delay hours.
  • Send order.
  • Active or inactive status.

Create an Auto Responder

To create an auto responder:

  1. Go to Campaigns > Auto Responders.
  2. Add a new auto responder.
  3. Select the campaign it should belong to.
  4. Enter an internal name.
  5. Add the email subject.
  6. Add the email body.
  7. Set the delay in days and hours.
  8. Set the send order.
  9. Set the status to active.
  10. Save the auto responder.

How Delay Works

Delay days and delay hours control when the email should be sent after a subscriber joins the campaign.

For example:

  • Delay days: 1
  • Delay hours: 0

This means the email is scheduled around 1 day after subscription.

Active and Inactive Auto Responders

Only active auto responders are queued for subscribers.

If an auto responder is inactive, it will not be sent to new subscribers.

How Auto Responders Are Sent

Campaign Builder uses WordPress cron to process pending auto responder emails.

Pending auto responder emails are processed hourly.

If Auto Responders Are Not Sending

Check the following:

  • The auto responder status is active.
  • The auto responder is connected to the correct campaign.
  • The subscriber joined the matching campaign.
  • The delay time has passed.
  • WordPress cron is running.
  • Site email delivery is working.
  • SMTP settings are correct, if SMTP is being used.

Important Note

Auto responders depend on your WordPress email setup.

If your site cannot send emails, auto responders will not send correctly.

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