This article explains the complete hierarchy structure used within the Instant Knowledge Base system. Understanding this layered structure helps users navigate content efficiently, locate relevant information quickly, and maintain a logical content strategy when contributing articles.

Hierarchy Levels Explained

Instant Knowledge Base is organized into six structured levels:

Level 1: Knowledge Base Home

This is the top-level landing page for the entire Knowledge Base. From here, users can explore all available product sections and categories.

Level 2: Sections (Products/Plugins)

Each section represents a product, plugin, or service. These group related content under one umbrella for better accessibility.

Example:

• Plugin A
• Plugin B
• CRM Module

Status: ✅ Enabled

Level 3: Main Categories (Functional Areas)

Under each section, content is grouped into broad functional areas that reflect major features or capabilities.

Example:

• Features & Usage
• Installation Guide
• Account Management

Status: ✅ Always Available

Level 4: Subcategories (Sub-functional Groups)

Further breakdown of main categories into more specific topics or tasks.

Example:

• Notification Settings
• Customization
• Troubleshooting

Status: ✅ Enabled

Level 5: Article Types (How-to, FAQ, etc.)

This level defines the purpose or style of the article, helping users filter content based on their needs.

Types Include:

• How-to Guides
• FAQs
• Troubleshooting Steps
• Best Practices

Status: ✅ Enabled

Level 6: Individual Articles

The final level in the hierarchy contains the actual content users are looking for.

Example Article Titles:

• How to Set Up Email Alerts
• Troubleshooting Plugin Installation Errors

Status: ✅ Always Available

🔗 Example Breadcrumb Navigation

To help users track where they are within the hierarchy, breadcrumb trails appear on each article page. For example:

Home ➜ Plugin B ➜ Features & Usage ➜ Notification Settings ➜ How-to ➜ Set Up Email Alerts

Breadcrumbs improve navigation and allow quick returns to higher-level categories.

✅ Why This Structure Matters

• Clarity: Helps users locate information without confusion.
• Scalability: Easy to expand as new products or features are added.
• Consistency: Maintains a uniform content format across all articles.
• SEO-Friendly: Structured content improves search engine indexing and internal search results.

📌 Recommendations for Contributors

• Always assign new articles to the correct section and category.
• Use descriptive and consistent titles at each level.
• Avoid skipping levels in the hierarchy.
• Utilize article types (e.g., how-to, FAQ) for clarity and sorting.

If you have questions about structuring content or need help placing an article in the hierarchy, let us know. We are always here to help you.