Categories and tags play a crucial role in organizing your knowledgebase effectively.
What are Categories?
- Categories are broad groupings that help structure your knowledgebase.
- Example categories: Getting Started, Troubleshooting, Features, FAQs.
- Each article can be assigned to one or more categories.
What are Tags?
- Tags are specific keywords that help users find relevant articles.
- Example tags: installation, setup, errors, customization.
- Unlike categories, articles can have multiple tags for better searchability.
Best Practices for Using Categories & Tags
- Keep categories broad and structured (e.g., “Installation” instead of “Installing on WordPress”).
- Use tags for more specific topics (e.g., “manual installation” and “plugin error”).
- Avoid duplicate or unnecessary tags to keep your knowledgebase organized.
By properly organizing content with categories and tags, users will be able to navigate your knowledgebase easily and find answers efficiently.
