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Refund Policy

Last updated: January 1, 2026

Your satisfaction is our priority. We offer a straightforward 14-day money-back guarantee on all our products. If our plugins don’t meet your expectations, we’ll process your refund promptly and professionally.

Quick Navigation

1

30-Day Money-Back Guarantee

2

Eligibility for Refund

3

How to Request a Refund

4

Refund Process

5

Non-Refundable Situations

6

License Renewals

Section 1

14-Day Money-Back Guarantee

We stand behind the quality of our products. If you’re not completely satisfied with your purchase, we offer a 14-day money-back guarantee on all our plugins.
We want you to be confident in your purchase and have ample time to evaluate whether our products meet your
needs.

Section 2

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • Your request must be made within 14 days of the original purchase date
  • Licensee must first contact support and allow us to resolve the issue
  • You must provide a valid reason for the refund request
  • The product must not have been purchased during a promotional period with explicit “no refund” terms
  • You have attempted to resolve any issues with our support team first

Section 3

How to Request a Refund

To request a refund, please follow these steps:

  • Contact Support: Email our support team at support@7thskysoftware.com or contact us via live chat.
  • Provide Order Details: Include your order number and the email address used for purchase
  • Explain Your Reason: Let us know why you’re requesting a refund so we can improve our products
    We’ll review your request and respond within 2-3 business days.

Section 4

Refund Process

Once your refund is approved:

  • Payment Method: Refunds are processed to the original payment method
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account
  • License Deactivation: Your license will be deactivated upon refund approval
  • Confirmation: You will receive an email confirmation once the refund is processed

Section 5

Non-Refundable Situations

Refunds may not be granted in the following situations:

Time Expired:

  • Refunds are available within 15 days of purchase if the Software fails to perform its core functions
  • Client Work: The plugin was used to complete a client project
  • Policy Abuse: There’s evidence of misuse or abuse of the refund policy
  • Resolvable Issues: The issue can be resolved through our support team
  • Multiple Refunds: You have previously requested and received a refund for the same product
  • Refunds are not granted due to compatibility issues with third-party software, personal preference, or failure to read product descriptions

Section 6

License Renewals

Annual license renewals are also covered by our refund policy within 14 days of the renewal date.

  • Cancel Anytime: You can cancel auto-renewal at any time through your account settings
  • Renewal Reminders: We send email reminders before your license renews
  • Prorated Refunds: We do not offer prorated refunds for partial year usage

Have Questions?

If you have any questions about this policy, please contact us.

support@7thskysoftware.com